|
Video Library We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome! |
interested in learning more about kepro bfcc-qio services?
subscribe to our youtube channel to get notified when new videos are posted.
on-demand education
Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (also known as a BFCC-QIO) for 29 states. Kepro helps people with Medicare file complaints about quality of healthcare services and make requests to appeal a hospital discharge or stopping of skilled services such as physical therapy.
We also offer Immediate Advocacy services. It is used to help people quickly resolve a problem about medical care or services. Immediate Advocacy often involves Kepro calling a healthcare provider or facility on behalf of the patient.
Our goal is to provide on-demand education
- to learn about free Kepro BFCC-QIO services for people who have Medicare
- for healthcare providers to help with their daily work
Click on a link to be directed to videos:
videos for people who have medicare
Click on the images to the right of the video descriptions to watch the videos.
|
Kepro BFCC-QIO Services for People Who Have Medicare This video is an introduction to Kepro’s free services for people who have Medicare. |
 |
|
|
Do you have Medicare? Use Immediate Advocacy services to quickly resolve a medical concern. This video explains our Immediate Advocacy services, including real life examples of when this service may be helpful. |
 |
|
|
Immediate Advocacy: Getting Help With a Prescription Refill This video is a story about how Immediate Advocacy helped a Medicare patient with her oxygen prescription. |
 |
|
|
Immediate Advocacy: Working Through Issues with a Home Health Agency This video is a story about how Immediate Advocacy helped a Medicare patient resolve concerns with a home health agency. |
  |
|
|
Do you have Medicare? Learn how to file an appeal. Learn more about the case status tool. It's a tool on this website that helps you to check the status of an appeal that has been started. You can watch this video in English or Spanish. |
 |
|
|
An Easy Way to Check Your Appeal Status Learn more about the case status tool. It's a tool on this website that helps you to check the status of an appeal that has been started. |
 |
|
|
Do you have Medicare? Learn how to file a quality of care complaint. This video goes over how to file quality of care complaints, including examples of when you may want to call Kepro to file a complaint. |
 |
|
|
How to Fill out the Quality of Care Complaint Form This video goes over - step by step - how to fill out the Medicare quality of care complaint form. |
 |
videos for healthcare providers
Click on the images to the right of the video descriptions to watch the videos.
|
Medical Record Documentation for Medicare Hospital Discharge and Skilled Service Termination Appeals This video will provide you with tips about documentation requirements, to help ensure that medical records are complete and contain the appropriate level of detail. |
 |
|
|
Medical Record Submission Process This video will go over the medical record electronic submission process for appeals and quality of care complaints. It discusses how to upload the records as well as the sites to do that. |
 |
|
|
An Easy Way to Check Your Appeal Status Learn more about the case status tool. It's a tool on this website that helps you to check the status of an appeal that has been started. |
|
|
|
The BFCC-QIO Appeals Process: What's Next After the Appeal is Filed? This video provides more detailed information about Kepro’s appeal process. |
 |
|
|
How to Fill Out and Deliver the Notice of Medicare Non-Coverage This video offers a tutorial for providers regarding how to fill out and deliver the NOMNC form. Medicare Claims Processing Manual |
 |
|
|
How to Fill Out and Deliver the Important Message From Medicare This video offers a tutorial for providers about how to fill out and deliver the Important Message from Medicare. |
 |
|
|
HINN 1 Instructions This video offers a tutorial for providers about how to fill out and deliver the HINN 1 notice. HINN 1 Instructions |
 |
|
|
HINN 10 Instructions This video offers a tutorial for providers regarding how to fill out and deliver the HINN 10 notice. HINN 10 Instructions |
 |
