Educational Resources for Healthcare Providers
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
- Beneficiary Complaints
- Other Reviews
- Medical Record Electronic Submission
- Physician Acknowledgement Monitoring
- QIO Liaison
- Memorandum of Agreement
- Update Your Contact Information
- Become a Physician Reviewer
- Case Status Check
During this October 2020 webinar, providers learned about the Notice of Medicare Non-Coverage form. Kepro provided an overview of the Centers for Medicare & Medicaid Services (CMS) form used for service termination appeals. Participants heard about how to fill it out and how it must be delivered.
Watch the Recording (MP4)
Download the Transcript (PDF)
general information about bfcc-qio work and cms
BFCC-QIO Frequent Asked Questions (PDF): Frequently asked questions related to Kepro’s services
Case Review Connections Newsletter: A quarterly newsletter that provides a glimpse into Kepro and the services provided, along with success stories, and updates from the Centers for Medicare & Medicaid Services (CMS)
Kepro provides education for healthcare providers to help ensure that appeals are performed quickly and that potential errors are avoided.
- Medical Record Submission Process
- How to Fill Out and Deliver the Notice of Medicare Non-Coverage Form
- Medical Record Documentation for Appeals
Presentation (PDF) | Video (YouTube)
resources from cms
CMS Partnership for Patients Initiative: A public-private partnership working to improve the quality, safety, and affordability of health care for all Americans
MLN Connects Newsletter: A newsletter for healthcare professionals
CMS YouTube channel: Videos and resources for healthcare providers
QIO Program YouTube Channel: the official YouTube channel for the Quality Improvement Organization (QIO) Program
Posters and Flyers.
These resources are 8 1/2 x 11" and can be printed on standard letter-size paper. Display posters in high-traffic areas and have flyers on hand for those who want detailed information.
Please download the materials that are for your region.
flu vaccine resources
- Social Media Campaign: Roll your #SleeveUp to #FightFlu
Encourage your followers on social media to roll their sleeves up for an annual flu vaccine by featuring photos of yourself and others in your community getting a flu vaccine or showing off a bandage after getting a flu vaccine. Visit the Centers for Disease Control and Prevention website for additional resources including sample messages and images that you can use.
- Flu Vaccine Partner Toolkit includes many tools for the flu season, including: