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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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This page includes announcements about the coronavirus (COVID-19) that are relevant to healthcare providers. For more detailed information about COVID-19, please visit the Centers for Disease Control and Prevention (CDC) website.

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During the current COVID-19 situation, please know that Kepro’s Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) services remain available. Kepro staff will be working remotely away from our offices. To help avoid any delays with cases, we are asking providers to please submit all medical records electronically. 

Starting October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) regulations require providers to send medical records to Kepro electronically. Please visit our Medical Record Electronic Submission page for details.

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