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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

Bringing providers and beneficiaries together to improve healthcare for people with Medicare is the mission of KEPRO’s Person and Family Engagement (PFE) project. Our focus is to help beneficiaries take an active role in their treatment and to better understand their healthcare. Likewise, we help providers use a person-centered approach to deliver the best possible care.

Through the PFE project, KEPRO can help Medicare beneficiaries and families with the following service:

  • Immediate Advocacy: Process to help beneficiaries quickly resolve a complaint or concern related to medical care or services.

Click on a resource center to the right for tools and information related to PFE.

CMS Areas Public Service Announcement
(MP3 audio file)
Area 2: Covers Delaware, the District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and West Virginia. English Spanish
Area 3: Covers Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, and Wyoming. English Spanish
Area 4: Covers Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, and Wisconsin. English Spanish
Please click here for the transcript for all Public Service Announcements.

PFE Resource Center

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Beneficiaries and Families


If you are a provider, partner, or stakeholder and would like to learn more about Person and Family Engagement, please click the button below to schedule a presentation for your organization.

 Schedule Today!

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