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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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contact information

Kepro Beneficiary Helpline: 1-888-305-6759

Local Phone: 216-447-9604

Toll-free Fax

TTY:* 855-843-4776

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

resources

HealthInsight / Comagine Health - Can assist with patient safety concerns.
Oregon Area Agencies on Aging - Can assist with services for the aging community.
Oregon Department of Health - Can assist with complaints against healthcare facilities or individual practitioners.
Oregon Long-Term Care Ombudsman Program - Can assist with nursing home questions and concerns.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.

wildfire resources

CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the wildfire. 

Press Release - Information about the comprehensive support being offered by CMS along with important resources for providers and Medicare beneficiaries.




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