Kepro has videos that talk about our free services for people who have Medicare.
Kepro Helpline: 1-888-317-0751
Local Phone: 813-280-8256
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
Alliant Health Solutions (QIN-QIO) - Can provide resources for various health conditions on their website.
North Carolina Division of Aging & Adult Services - Can assist with services for the aging community.
North Carolina Division of Health Service Regulation - Can assist with complaints against healthcare facilities.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.
federal web links
Medicare: The official US government site for Medicare.
Department of Veteran’s Affairs: Access and manage your VA benefits and health care.
Social Security Administration: Check out your Social Security statement, change your address, manage benefits, and more.
The Joint Commission: Report a patient safety concern or file a complaint.
Administration on Aging: Their mission is to help other older adults who want to live independently, plan your finances, and take charge of your health care.
Department of Health & Human Services, Elder Abuse: Take steps to protect your physical, mental, and financial security.
resources for hurricanes (and other natural disasters)
CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the hurricane.
Healthcare Ready - A resource to locate open pharmacies in your area.
Red Cross - Information about shelters, food, and emergency management.
U.S. Department of Health & Human Services (HHS) Response and Recovery Resources - Public health and medical emergency support.
Kidney Community Emergency Response - The Kidney Community Emergency Response (KCER) Program has resources and information available to assist dialysis and kidney transplant patients before, during, and after an emergency or disaster.
North Carolina Health Care Facilities Association - Can assist with skilled nursing facility concerns.
North Carolina Healthcare Association - Can assist with hospital concerns.
Association for Home & Hospice of North Carolina - Can assist with home health and hospice concerns.