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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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Senior couple at a computer Appoint a Representative
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

Any person you appoint, such as a family member or friend, may help you:

  • Request a coverage determination or an appeal
  • File a quality of care concern

You must first complete the “Appoint a Representative” form (Form Number 1696)

If you have questions about appointing a representative, call 1-800-MEDICARE (633-4227). TTY users should call 877-486-2048. 

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