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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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3 generations of women smiling Beneficiary Helpline 
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

beneficiary helpline hours of operation

Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time

Weekends and Holidays*: 11:00 a.m. to 3:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
*Representatives are not available on weekends and holidays to assist with quality of care concerns. 

Telephone, Fax Numbers and Mailing Addresses
Region 1
Connecticut
Massachusetts
Maine
New Hampshire
Rhode Island
Vermont
Region 4
Alabama
Florida
Georgia
Kentucky
Mississippi
North Carolina
South Carolina
Tennessee
Region 6
Arkansas
Louisiana
New Mexico
Oklahoma
Texas
Region 8
Colorado
Montana
North Dakota
South Dakota
Utah
Wyoming
Region 10
Alaska
Idaho
Oregon
Washington
Toll-free Phone
888-319-8452

Local Phone
216-447-9604

TTY
855-843-4776

Toll-free Fax**

Mailing Address
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131
Toll-free Phone
888-317-0751

Local Phone
813-280-8256

TTY
855-843-4776

Toll-free Fax**

Mailing Address
5201 West Kennedy Blvd.
Suite 900
Tampa, FL 33609
Toll-free Phone
888-315-0636

Local Phone
216-447-9604

TTY
855-843-4776

Toll-free Fax**

Mailing Address
5201 West Kennedy Blvd.
Suite 900
Tampa, FL 33609
Toll-free Phone
888-317-0891

Local Phone
813-280-8256

TTY
855-843-4776

Toll-free Fax**

Mailing Address
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131
Toll-free Phone
888-305-6759

Local Phone
813-280-8256

TTY
855-843-4776

Toll-free Fax**

Mailing Address
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131


**Healthcare providers: Please fax medical records to the fax number specified on the medical record request, which may be different than the number above.




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