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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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Senior couple at a computer Beneficiary Helpline 
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

Beneficiary Helpline Hours of Operation
Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, and Mountain time
Weekends and Holidays*: 11:00 a.m. to 3:00 p.m. Eastern, Central, and Mountain time
*Representatives are not available on weekends and holidays to assist with quality of care concerns. 

KEPRO Area 2 - Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia 
Beneficiary Helpline
Toll-free: 844-455-8708
Local: 813-280-8256
Fax: 844-834-7129 
Address: 5201 West Kennedy Boulevard, Suite 900
                 Tampa, Florida 33609

KEPRO Area 3 - Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming
Beneficiary Helpline
Toll-free: 844-430-9504
Local: 216-447-9604
Fax: 844-878-7921
Address: Rock Run Center, Suite 100
                 5700 Lombardo Center Dr.
                 Seven Hills, OH 44131

KEPRO Area 4 - Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin
Beneficiary Helpline
Toll-free: 855-408-8557
Local: 813-280-8256 
Fax: 844-834-7130 
Address: 5201 West Kennedy Boulevard, Suite 900
                 Tampa, Florida 33609

TTY for all areas: 855-843-4776 

If you are having difficulty accessing our toll-free numbers, please contact your telephone support staff. The 844 and 855 prefixes are new toll-free dialing exchanges and may not be set up in your organization’s phone system. You may also use the local numbers when contacting KEPRO: 813-280-8256 for Areas 2 and 4, and 216-447-9604 for Area 3. 

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