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On the Healthcare Front

Issue #6: August 2022

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when should you call kepro?

  • If you are not ready to be discharged from the hospital.
  • If your Medicare skilled services are ending too soon. Examples of skilled services include things like physical therapy and nursing services.
  • If you have a concern about the quality of care you received.
  • If you have a concern about your medical care that needs to be taken care of right away.

To speak with a representative about Kepro's services, click on the link below for the phone number for your state.

These services are free for people who have Medicare. 

Kepro Telephone Numbers

 Immunization Awareness Month

august is national immunization awareness month

The Centers for Disease Control and Prevention (CDC) has resources on their website: www.cdc.gov

Use The Adult Vaccine Assessment Tool to learn about vaccinations you may need. All you need to do is answer a few quick questions. You can bring the list the next time you see your doctor.

news from medicare

Coverage to Care is an initiative from the Centers for Medicare & Medicaid Services to help you understand your health coverage and connect to primary care and the preventive services that are right for you, so you can live a long and healthy life.

Read about ways you can make the most use out of your Medicare coverage: 5 Ways to Make the Most of Your Coverage

in this issue:

immediate advocacy


  • Watch videos. Videos show how Kepro's free services help people who have Medicare

healthy living

about medicare

immediate advocacy services for people who have medicare

If you have Medicare and have a concern about the health care (or related medical services) you had, you can do something about it. You can call Kepro and ask about Immediate Advocacy services. This process can be used to resolve an issue quickly.

immediate advocacy can help when you're not satisfied with how your medical condition is being handled

What can you do if you are a hospital patient and you aren't satisfied with how your condition is being handled?

While Joe was in the hospital, his niece, Chloe, visited. It had been a while since she has seen him because she lives in another state. When she heard her favorite uncle was in the hospital, she decided to schedule a vacation to spend some time to see how he was doing (besides him being in the hospital).

She visited other family and friends while she was there. A few of them said that Joe didn’t seem like himself lately. They said that he hadn’t been very active and has been, for the most part, staying home.

During the following days, Chloe went to the hospital to visit her Uncle Joe. When she asked why he had been staying at home, he said that he didn’t feel like going out.

To Chloe, that seemed like a red flag. She planned to be with her uncle when the doctor was going to see him. 

She was able to talk with the doctor when she came in, but only briefly. The doctor was behind on her rounds and didn’t pay her much attention.

Chloe wasn’t very happy about the doctor’s attitude. She wanted to get some answers to be sure her uncle was okay and knew that she needed help talking with this doctor, who seemed too busy to talk to her.

videos that show how kepro helps people who have medicare

Watch videos about:

  • How to file a hospital discharge appeal if you aren't ready to leave the hospital.
  • How to file an appeal if your services are stopping and you think they need to continue.
  • Watch stories about how Immediate Advocacy helped to solve issues with medical care.

Watch videos on YouTube


Publication No. R146810-251-7/2022. This material was prepared by Kepro, a Medicare Quality Improvement Organization under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy. 

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