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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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group of older adults Overview of Services for People Who Have Medicare
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

To speak with a representative about Kepro's services, click on the link below for the phone number for your state. 

Kepro Telephone Numbers

Kepro has videos that talk about our free services for people who have Medicare. 

Watch our videos on YouTube

kepro's free services for people who have medicare

Kepro, your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), is available to help you.

Read about Kepro's free services below:


Are you not ready to leave the hospital?

Are your Medicare skilled services ending too soon? Examples of skilled services include (but aren't limited to):

  • Getting a visit from a nurse at a home health agency
  • Receiving hospice services
  • Getting physical therapy

You can call Kepro to help you file an appeal if you feel that you are not ready to be discharged from a hospital or if your skilled services are ending too soon.

Visit our web page:  How to File an Appeal
Watch a video: Do you have Medicare? Learn how to file an appeal.

quality of care complaints

What can you do if you are concerned about the quality of care you received?

Kepro is also available to review a quality of care concern that you or your family may have about the care that you received from your hospital, doctor, or others. You may contact Kepro to file a complaint, and your medical record will be reviewed by one of our physicians.

Read more: How Kepro can help you file quality of care complaints.
Watch a video: Learn how to file a quality of care complaint (YouTube)

immediate advocacy

Do you need a concern about your medical care taken care of right away?

If you are on Medicare, you can call Kepro and ask about Immediate Advocacy. Immediate Advocacy is used to help people quickly resolve a problem about medical care or services. Immediate Advocacy often involves Kepro calling a healthcare provider on your behalf.

Read more:  How the Immediate Advocacy process works.
Watch a video: Immediate Advocacy Services (YouTube)

have you already filed an appeal with kepro?

You can check your case status online: Check Your Case Status

other information

Our Resources page includes information about useful websites, publications, and state-specific resources.

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