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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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media resources

media contact

Scott Fortin, MBA
Sr. Director, Communications and Outreach
216-447-9604 x7202

press releases

Provided in PDF format

public service announcements

printed announcement

Transcript document is for all regions


Provided in MP3 format

kepro's work as a bfcc-qio

As the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for 29 states, Kepro provides free services to people with Medicare, as well as their families and representatives regarding:

  • Hospital discharge and skilled service termination appeals
  • Quality of care complaints
  • Immediate Advocacy services


Medicare patients - or their representatives or families - can file appeals with Kepro if they feel as though they are not ready for discharge (discharge appeal relating to hospital inpatients) or skilled services are ending too soon (skilled service termination appeals).

quality of care complaints

Medicare patients - or their representatives or families - can file quality of care complaints with Kepro when they are not satisfied with the healthcare received from a healthcare provider or practitioner.

immediate advocacy services

Immediate Advocacy is an informal process in which the BFCC-QIO acts as a liaison for people with Medicare to quickly resolve an oral complaint, usually within 1-2 days. 

Sometimes Medicare patients find themselves in situations such as difficulty scheduling an appointment or concerns about not receiving critical medical equipment. Using Immediate Advocacy services, Kepro can help Medicare patients and their families (or representatives) to resolve these situations.

kepro history

Kepro has been a Quality Improvement Organization (QIO) since 1985. Before 2014, when QIO work became regional, Kepro was the QIO for the state of Ohio. In 2014, Kepro became the regional Beneficiary and Family Centered Care QIO (BFCC-QIO) for Areas 2,3, and 4, which included 33 states as well as the District of Columbia. In 2019, Kepro received a new BFCC-QIO award and is now the BFCC-QIO for 29 states. More information about Kepro's role as a BFCC-QIO can be found in our Annual Reports.

in the news

Caregivers Of Medicare Patients: What To Know Before A Hospital Discharge 

working with the media

Kepro has served as a guest on a podcast and a TV show. Both were an opportunity to reach a wider audience with the information about Kepro’s free services for Medicare beneficiaries and their families.


What is the QIO program? 

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