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Contact Us We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome! |
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helpline hours of operation
Weekdays: 9:00 a.m. to 5:00 p.m.
Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
Weekends and Holidays (as shown below): 11:00 a.m. to 3:00 p.m.
Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
Representatives are not available on weekends and holidays to assist with quality of care concerns.
Leaving Messages and Translation Services
- If you want to call outside of normal business hours, you can leave a message at Kepro’s toll-free numbers 24 hours a day, seven days a week.
- Translation services are available for those who do not speak English.
Holidays
New Year's Day (January 1)
Martin Luther King Jr. Day (January 17)
President's Day (February 21)
Memorial Day (May 30)
Independence Day (July 4)
Labor Day (September 5)
Thanksgiving (November 25) and the day after Thanksgiving (November 26)
Christmas (December 26)
| Telephone, Fax Numbers and Mailing Addresses | ||||
| Region 1 Connecticut Massachusetts Maine New Hampshire Rhode Island Vermont |
Region 4 Alabama Florida Georgia Kentucky Mississippi North Carolina South Carolina Tennessee |
Region 6 Arkansas Louisiana New Mexico Oklahoma Texas |
Region 8 Colorado Montana North Dakota South Dakota Utah Wyoming |
Region 10 Alaska Idaho Oregon Washington |
| Toll-free Phone 888-319-8452 Local Phone 216-447-9604 TTY 711 Toll-free Fax** Mailing Address 5700 Lombardo Center Dr. Suite 100 Seven Hills, OH 44131 |
Toll-free Phone 888-317-0751 Local Phone 813-280-8256 TTY 711 Toll-free Fax** Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609 |
Toll-free Phone 888-315-0636 Local Phone 216-447-9604 TTY 711 Toll-free Fax** Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609 |
Toll-free Phone 888-317-0891 Local Phone 813-280-8256 TTY 711 Toll-free Fax** Mailing Address 5700 Lombardo Center Dr. Suite 100 Seven Hills, OH 44131 |
Toll-free Phone 888-305-6759 Local Phone 813-280-8256 TTY 711 Toll-free Fax** Mailing Address 5700 Lombardo Center Dr. Suite 100 Seven Hills, OH 44131 |
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
**Healthcare providers: Effective October 1, 2020, providers are to send medical records to Kepro electronically. Please refer to your medical record request or visit www.keproqio.com/medicalrecords for more information.
general contact information
- If you have questions about a specific case, please call the toll-free number for your state listed above.
Kepro is not able to provide case status updates or information via the e-mail listed below and will refer all such inquiries to the Helpline. Case related information needs to be communicated to Kepro by telephone, not email (for security reasons).
If you have general questions (e.g., "When is your next webinar about Kepro services?"), use this general email address: QIOCommunications@kepro.com. When sending emails, do not send personal, protected health information [PHI], such as a medical records, Medicare number, patient/provider name, or additional case follow-up details through this email address.
