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Contact Us We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome! |
did you know that kepro has a youtube channel?
telephone, fax numbers and mailing addresses
| Region 1 Connecticut Massachusetts Maine New Hampshire Rhode Island Vermont |
Region 4 Alabama Florida Georgia Kentucky Mississippi North Carolina South Carolina Tennessee |
Region 6 Arkansas Louisiana New Mexico Oklahoma Texas |
Region 8 Colorado Montana North Dakota South Dakota Utah Wyoming |
Region 10 Alaska Idaho Oregon Washington |
| Toll-free Phone 888-319-8452 Local Phone 216-447-9604 TTY* 711 Toll-free Fax** 844-878-7921 Mailing Address 5700 Lombardo Center Dr. Suite 100 Seven Hills, OH 44131 |
Toll-free Phone 888-317-0751 Local Phone 813-280-8256 TTY* 711 Toll-free Fax** 844-878-7921 Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609 |
Toll-free Phone 888-315-0636 Local Phone 813-280-8256 TTY* 711 Toll-free Fax** 844-878-7921 Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609 |
Toll-free Phone 888-317-0891 Local Phone 216-447-9604 TTY* 711 Toll-free Fax** 844-878-7921 Mailing Address 5700 Lombardo Center Dr. Suite 100 Seven Hills, OH 44131 |
Toll-free Phone 888-305-6759 Local Phone 216-447-9604 TTY* 711 Toll-free Fax** 844-878-7921 Mailing Address 5700 Lombardo Center Dr. Suite 100 Seven Hills, OH 44131 |
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
**Healthcare providers: Effective October 1, 2020, providers are to send medical records to Kepro electronically. Please refer to your medical record request or visit www.keproqio.com/medicalrecords for more information.
Helpline hours of operation:
Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
Weekends and Holidays: 11:00 a.m. to 3:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
general contact information
If you have questions about a specific case, please call the toll-free number listed above. Kepro is not able to provide case status updates or information via the e-mail listed below.
All questions related to cases must be handled through the Helpline.
Please do not send personal, protected health information (PHI), such as a medical records, Medicare number, patient/provider name, or additional case follow-up details through this email address. QIOCommunications@kepro.com
