Home Beneficiary Helpline Careers About Us Contact Us
KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
A A A
  
Sign up for the KEPRO newsletter
senior couple outside Contact Us
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

KEPRO Area 2 – Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia

Toll-free Phone Number: 844-455-8708, Fax: 844-834-7129, Local Phone Number: 813-280-8256

5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609

KEPRO Area 3 – Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming

Toll-free Phone Number: 844-430-9504, Fax: 844-878-7921, Local Phone Number: 216-447-9604

Rock Run Center, Suite 100
5700 Lombardo Center Dr.
Seven Hills, OH 44131

KEPRO Area 4 – Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin

Toll-free Phone Number: 855-408-8557, Fax: 844-834-7130, Local Phone Number: 813-280-8256

5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609

TTY for all areas: 855-843-4776

Helpline hours of operation:
Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, and Mountain time
Weekends and Holidays: 11:00 a.m. to 3:00 p.m. Eastern, Central, and Mountain time

General Contact Information
If you have questions about a specific case, please call the toll-free number listed above. KEPRO is not able to provide case status updates or information via the e-mail listed below. All questions related to cases must be handled through the Helpline. Please do not send personal, protected health information [PHI], such as a medical records, Medicare number, patient/provider name, or additional case follow-up details through this email address. KEPRO.Communications@hcqis.org

Beneficiaries, their representatives, and providers can send questions/concerns about the BFCC-QIO directly to CMS via email to QIOCONCERNS@cms.hhs.gov.

 


Disclaimer/Privacy Policy Accessibility Site Map
Follow us on Twitter Watch our videos on YouTube Resource for the Visually Impaired Get Adobe Acrobat Reader