The Quality Improvement Organization (QIO) Program is the cornerstone of Medicare’s efforts to improve the quality of care and health outcomes for beneficiaries. KEPRO is the Beneficiary and Family Centered Care QIO (BFCC-QIO) for more than 30 states. We offer information and assistance to providers, patients, and families regarding beneficiary complaints, discharge appeals, Immediate Advocacy, and Patient Navigation.  Learn more

KEPRO Service Areas Click on a state below for a contact number and additional resources.

Discharge appeal cases:     Short Stay Reviews:

Beneficiaries and Families   How to File a Quality of Care Complaint   How to File an Appeal   Immediate Advocacy   Appoint a Representative   FAQ   Resources   En Español   Publications   Check Your Discharge Appeal Case Status   Patient Navigation

Healthcare Providers   Appeals   Beneficiary Complaints   Other Reviews   FAQ   Resources   Physician Acknowledgement Statement   QIO Liaison   Memorandum of Agreement (MOA)   Update Your Contact Information   Become a Physician Reviewer

Partners   Beneficiary Outreach   FAQ   Schedule a Speaker   Quality Innovation Network (QIN) QIO   Annual Reports   Resources   Person and Family Engagement

As of August 1, 2015, phone numbers for previous state QIOs will no longer be forwarding to KEPRO's phone lines as has occurred over the last year. Please make sure that all of your beneficiary notices have been updated with KEPRO's appropriate area phone number. Should the notice not contain the correct number and the call is late, the skilled services notice (Notice of Medicare Non-coverage) will be deemed invalid.

If you are having difficulty accessing our toll-free numbers, please use the local numbers when contacting KEPRO: 813-280-8256 for Areas 2 and 4, and 216-447-9604 for Area 3.

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. If you have a disability and have trouble accessing information on any of these pages, please call the Helpline.

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