Kepro BFCC-QIO

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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

need to learn more about medicare rights?

Take the next step and contact the Outreach Specialist for your state.

As the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for 29 states, Kepro offers services for people who have Medicare.

Learn about Kepro's 3 free BFCC-QIO services for people who have Medicare:

How to file a quality of care complaint
How to file a hospital discharge appeal or skilled service termination appeal
Immediate Advocacy services

Questions? Contact the Outreach Specialist for your state.

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contact information for outreach specialists

Outreach Specialist	Service Area
Nancy Jobe Nancy.Jobe@acentra.com	Alaska Arkansas Colorado Idaho Louisiana Montana New Mexico	North Dakota Oklahoma Oregon South Dakota Texas Utah Washington Wyoming
Kia Weaver, MPH Kia.Weaver@acentra.com	Alabama Connecticut Georgia Florida Kentucky Maine Massachusetts	Mississippi Tennessee New Hampshire North Carolina Rhode Island South Carolina Vermont

related links

need to learn more about medicare rights?

schedule a presentation for your group

contact information for outreach specialists